- Registered General Nurse (RGN)
1. Identifies patient care requirements by establishing personal rapport with potential and
actual patients and other persons in a position to understand care requirements.
2. Establishes a compassionate environment by providing emotional, psychological, and
spiritual support to patients, friends, and families.
3. Promotes patient's independence by establishing patient care goals; teaching patient,
friends, and family to understand condition, medications, and self-care skills; answering
4. Assures quality of care by adhering to therapeutic standards; measuring health outcomes
against patient care goals and standards; making or recommending necessary
adjustments; following hospital and nursing division's philosophies and standards of care
set by state board of nursing, state nurse practice act, and other governing agency
5. Resolves patient problems and needs by utilizing multidisciplinary team strategies.
6. Maintains safe and clean working environment by complying with procedures, rules, and
regulations; calling for assistance from health care support personnel.
7. Protects patients and employees by adhering to infection-control policies and protocols,
medication administration and storage procedures, and controlled substance regulations.
8. Documents patient care services by charting in patient and department records.
9. Maintains continuity among nursing teams by documenting and communicating actions,
irregularities, and continuing needs.
10. Maintains patient confidence and protects operations by keeping information
confidential. title: nurse, registered
11. Ensures operation of equipment by completing preventive maintenance requirements;
following manufacturer's instructions; troubleshooting malfunctions; calling for repairs;
maintaining equipment inventories; evaluating new equipment and techniques.
12. Maintains nursing supplies inventory by checking stock to determine inventory level;
anticipating needed supplies; placing and expediting orders for supplies; verifying receipt
of supplies; using equipment and supplies as needed to accomplish job results.
13. Maintains professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; participating in
14. Maintains a cooperative relationship among health care teams by communicating
information; responding to requests; building rapport; participating in team problem-
15. Contributes to team effort by accomplishing related results as needed.
- Registered Mental Nurse (RMN)
1. Caring for patients experiencing acute mental distress or who have an enduring mental
2. Assessing and talking to patients about their problems and discussing the best way to plan
and deliver their care.
3. Building relationships with patients to encourage trust, while listening to and interpreting
their needs and concerns.
4. Ensuring the correct administration of medication, including injections, and monitoring
the results of treatment.
5. Responding to distressed patients in a non-threatening manner and attempting to
understand the source of distress.
6. Applying 'de-escalation' techniques to help people manage their emotions and behaviour.
7. Preparing and participating in group and/or one-to-one therapy sessions, both
individually and with other health professionals.
8. Providing evidence-based individual therapy, such as cognitive behaviour therapy for
depression and anxiety.
9. Encouraging patients to take part in art, drama or occupational therapy where
10. Organising social events aimed at developing patients' social skills and helping to reduce
feelings of isolation.
11. Preparing and maintaining patient records
12. Producing care plans and risk assessments for individual patients.
13. Ensuring that the legal requirements appropriate to a particular setting or group of
patients are observed.
14. Working with patients' families and carers, helping to educate them and the patient about
their mental health problems.
15. Promoting a 'recovery' based approach to care.
- Health Care Assistants
1. Support the registered nurse in implementation of an agreed plan of care with the patient
and in accordance with instructions and training received.
2. Help promote and maintain an environment conducive to meeting the needs of the patient
/ relatives and carers.
3. Contribute to a team approach to patient care in conjunction with all members of the
4. Contribute to the legality and accuracy of the patients care plan/ and or other reports and
the effectiveness of the established communication /reporting system over the full 24hrs.
5. Participate in regular ward meetings and attend other meetings as requested.
6. Undertake tasks and procedures, in which competency has been assessed and recorded
specific to the care environment, including for example blood glucose monitoring.
7. Participate in research activities as and when required.
8. Provide support and assistance to registered staff.
9. All team members are responsible for behaving in a manner that does not put themselves,
patients, visitors and other team members in danger or at risk in the clinical environment.
10. To assist in the maintenance of stock levels, including pharmaceutical products.
11. To assist in the maintenance of ward cleanliness and tidiness and adhere to infection
control policy and procedures at all times.
12. To assist the patient to ensure they have the opportunity to meet their individual dietary
requirements. Ensuring all patients receive their chosen and correct meals.
13. To receive and convey information from telephone or personal enquiries in a courteous
manner and ensure all persons visiting the ward are greeted and assisted in a welcoming
and supportive manner.
14. To assist and support registered nurses and clerical staff in administrative duties as
15. To escort stable patients to and from all wards and departments within the hospital.
- Senior Health Care Assistants
1. Organise and control other Care Assistants throughout a shift of work.
2. Assist in the formal supervision of other carers.
3. Assist the trained nurse in the appraisal of other carers.
4. Take on the role of key worker for a group of clients.
5. Assist a trained nurse in the administration of medicines.
6. Respect the individual rights and choices of clients.
7. Respond to the differing cultural values and diversity of clients.
8. Ensure the health and safety of clients. Report any health and safety issues or equipment
failures to your Manager.
9. Communicate effectively with colleagues and managers.
10. Provide personal care to clients with regard to their daily living needs.
11. Contribute to the therapeutic and social programmes offered to individual clients.
12. Carry out manual handling in accordance with training and in house policy.
13. Assist clients to live a normal lifestyle including sleeping at night.
14. Assist clients in retaining memory and lifeskills.
15. Supervise clients at mealtimes ensuring that they have a satisfactory intake of nutrition
consistent with their preferences and needs.
16. Undertake generic cleaning duties particularly at night.
17. Dispose of waste safely and in accordance with care home policy.
- Care Managers
1. In all his/her duties the Care Manager must work within the policies,
procedures and statutory requirement of Excellent care.
2. All Care Managers will be required to undertake additional on-call duties over
night from home and/or on site if home address is more than 10 miles away.
3. All Care Managers will be expected to be ‘on call’ as per the Care Managers
roster and deal with all eventualities arising. In any serious emergencies s/he
should liaise with the Senior Management person on duty.
4. As a member of the Care Management team, you will be expected to
deputise for the Head of Care in his/her absence.
5. In the absence of designated Safeguarding Officers and/or on-call member of
the Senior Management Team, the rostered Care Manager will take the lead
on any Safeguarding matters.
6. To assist with the development of policies, procedures and guidelines
regarding care delivery.
7. To attend all relevant organisational meetings.
8. Liaise with all other departments as appropriate.
9. Implement budgetary systems in accordance with operational planning and
10. Implementation of appropriate fire procedures.
11. Ensure appropriate staffing levels are maintained.
- Senior Care Manager
1. To ensure requests from commissioners are responded to effectively, working within
2. To ensure client assessments, care plans and reviews are completed within the guideline
timeframes and to the standard required.
3. Carry out appropriate Risk Assessments and Health and Safety Assessments as required
and adapt services accordingly to ensure that the safety of clients and staff are of highest
4. To ensure any complaints, concerns or incidents are responded to appropriately in line
with Crossroads policies and procedures.
5. Ensure that reassessments of care are implemented, outcomes are monitored and client
records are updated, as per organisational time scales.
6. To be aware of other services locally and make referrals to other agencies as appropriate.
7. Alert appropriate agencies of any concerns about the care of vulnerable adults who may
be at risk and follow up / monitor according organisational guidelines.
8. Attend case conferences and statutory reviews relevant to the family as required.
9. To have a working knowledge of Excellent Care’s policies and procedures, national and
local policies, guidelines and standards, in relation to Care Services.
10. Ensure implementation of procedures and policies within the Scheme and Care Teams are
aware and understand the implications of change.
11. To represent the Excellent Care Services at provider meetings and other required events
and liaise with managers to feedback information and embed new initiatives into practice
across the service.
12. To communicate effectively with members of staff and other agencies involved in the
care and wellbeing of carers and people with care needs.
13. To ensure that all staff and the Operations Manager are kept informed of current activities
and specific issues, as required.
- Domiciliary Care Workers
1. To ensure the good name of the Agency and behave in a professional manner while on
2. To assist the service user in their day to day living within their own home, promoting
independence and diversity in their lives in accordance with the service user care plan.
3. To assist service users with personal care, including getting up /going to bed, washing,
bathing, dressing/undressing and toileting.
4. To assist service users with mobility problems and other physical disabilities, including
incontinence and help in the use and care of aids and personal equipment.
5. To care for service users who are temporarily sick, for example with minor dressings, bed
nursing, help with feeding etc.
6. To help care for service users who are dying.
7. To help the promotion of mental and physical activity of service users through talking to
them, sharing activities such as reading, writing and hobbies, taking them out for
recreational/social, educational and employment activities.
8. To do light cleaning tasks such as, changing beds, tidying rooms, laundry (washing &
repairing), empty commodes.
9. Planning, preparing and serving meals, feed service users who need assistance, wash up
tidy away and clean kitchen / dining room.
10. Answer the door, telephone and greet visitors.
11. To read and write reports, take part in staff meetings.
12. Attend formal and informal training opportunities to enhance understanding of service
users’ needs and abilities.
13. To adhere to the policies, procedures and guidelines of the Agency.
14. To perform other duties as may be reasonably required.
15. To report significant changes in the service users health and circumstances, to the duty
16. To handle finances for the service user as documented in the service users care plan.
17. To assist with medication once training has been undertaken and as documented in the
service user care plan.